Temporary Roles

Front of House Assistants
Customer Care Assistants
Entertainment staff
Cleaners
Maintenance Assistants
Customer Service Supervisor
Catering Supervisor
Duty Manager


Front of House Assistants
To greet visitors with a smile, greeting and a warm, courteous and friendly efficient welcome. To sell admissions tickets for entry to the attraction and to ensure that every visitor is offered the opportunity to purchase a souvenir guide book.
Enhance the visitor's experience through delivery of a quality product by providing a clean and fully merchandised area.

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Customer Care Assistants
Responsible for greeting customers, making cash transactions, replenishing of stock, assisting with monthly stock takes, and assisting customers with queries in either the retail or catering area's

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Entertainment staff
Provide a first class experience to the visitor through interaction and the
provision of the quality entertainments and feeding programmes. Responsbile for presenting, maintaining and taking care of the touch pools, talks and providing general information to the visitors.

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Cleaners
Ensure that cleanliness of key visitor facilities are maintained to a high standard in line with Operational Quality Standards document.

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Maintenance Assistants
To provide maintenance support to the site. To ensure the grounds of the attraction are maintained to a high standard. Ensure toilets are well maintained, clean and fresh. Assist with the maintenance of all site buildings/structures. Assist with the maintenance of site equipment.
Assist with the maintenance of pump equipment

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Customer Service Supervisor
The Customer Services Supervisor is responsible for the visitor experience and quality standards on site. A duty manager and cashier position.
Ensure a minimum 50 surveys a week are collected and to manage, communicate and respond to all feedback given. To manage all queuing and fast track entry into the building. To manage both the entertainments and cleaning teams to ensure correct recruitment, conduct, appearance and training.

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Catering Supervisor
Management of all catering outlets to ensure spend and gross profit targets are met. Ensure your site of work is fully compliant with health and hygiene regulations and continues to develop best practise in this area

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Duty Manager
To manage the visitor experience aspects of the attraction/park in order to attain Satisfaction, VFM, Recommendation and Mystery Visit scores above the Merlin minimum standards. To monitor quality standards and procedures via 'walking and testing the attraction' at regular intervals throughout each day - to include :- watching talks, shows and testing gags/rides and communicating regularly with guests

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